Frequently Asked Questions

Getting started is simple! First, book a free demo to see CakePro in action. Once you choose a plan, our team will handle the complete setup, data migration, and provide comprehensive training to you and your staff. Most bakeries are up and running within 24-48 hours.

Yes! We offer a 14-day free trial with access to all features. No credit card required to start. This gives you enough time to test all features and see how CakePro can benefit your bakery.

We provide comprehensive training including: 1) Initial setup and configuration, 2) Staff training sessions (in-person or online), 3) Video tutorials and documentation, 4) Ongoing support during the first month. We ensure your team is comfortable using all features before we consider the onboarding complete.

CakePro works on all devices including Windows PCs, Android tablets, iPads, smartphones, and web browsers. You can access your bakery data from anywhere with an internet connection.

Our inventory system tracks raw materials, finished products, and recipe ingredients. It automatically calculates consumption based on sales, sends low stock alerts, manages supplier information, tracks expiry dates, and provides detailed inventory reports.

Yes! CakePro integrates seamlessly with Swiggy and Zomato. Orders from these platforms automatically sync with your POS system, update inventory, and generate unified reports.

No hidden costs at all! Our pricing is completely transparent. The yearly subscription includes all software features, updates, support, and cloud hosting. The only additional costs might be for hardware (tablets, printers) if you don't already have them.

Yes! We offer attractive discounts for multiple store licenses. Contact our sales team for custom pricing if you have 10+ locations.

We accept bank transfer, UPI & cheque.

We provide 24/7 technical support through phone, WhatsApp, email, and remote assistance. Our support includes: troubleshooting, feature guidance, data backup assistance, system optimization, and regular health checks of your setup.

Our average response time is 15 minutes for critical issues and 2 hours for general queries. For Enterprise customers, we provide priority support with dedicated account managers and faster response times.

Yes, we provide on-site support in major cities for setup, training, and critical issues. For other locations, we offer remote support through screen sharing and video calls. On-site visits can be arranged for Enterprise customers.

Your data security is our top priority. We use bank-grade SSL encryption, regular automated backups, secure cloud hosting, role-based access controls, and comply with data protection regulations. Your data is backed up multiple times daily.

Your data is stored on secure cloud servers. We use enterprise-grade hosting providers with 99.9% uptime.

Yes! You can export all your data anytime in standard formats like Excel, CSV, and PDF. This includes sales reports, customer data, inventory records, and financial summaries. You own your data completely.

If you cancel, you'll retain access until your current billing period ends.